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HP Recommended
HP ENVY 6052 All-In-One Printer
Microsoft Windows 11

My computer can find my printer but when i try to put the password in for the HP the computer will not take it

1 REPLY 1
HP Recommended

@debbie051959,

 

For some printers sometimes switching from a 5 GHz to a 2.4 GHz Wifi connection will do the trick.

 

Kind Regards,

 

NonSequitur777


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