my desktop doesn't recognize my printer

[usmc71]

computer is a hp desktop, intel core 13 gen8/hp printer is a 24-foo66

[Garp_senchau]

@usmc71, Welcome to HP Support Community,

Thank you for posting your query.

If your HP desktop isn’t recognizing your HP DeskJet printer, let’s go through some steps to get them talking to each other again! 😉

- If using USB, try a different port or cable. If using Wi-Fi, make sure both the printer and PC are on the same network.

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Plug the power cord back in.
5. Turn on the printer.

Reinstall Printer Drivers

• Go to Control Panel > Programs > Programs and Features. Find and uninstall any HP printer software.
• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and download the latest drivers. Follow the on-screen instructions to install the drivers.

- Download and install the HP Smart app from the Microsoft Store. This can detect and guide you through setup.

- If the printer is in offline mode, go to Control Panel > Devices and Printers, right-click it, and uncheck Use Printer Offline.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, you may refer to this guide: HP printer not found by the HP Smart app or operating system | HP® Support

If the problem persists, let me know what part isn’t working, and we’ll troubleshoot further! 😊

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,