my driver is not working properly

[Gopal_]

"when i will try to connect mobile to pc it is not connecting" , so i did troubleshooting then it told me that the driver is not working properly ,so i thought of upgrading the driver software,but it is telling that "it can not install the driver because of some  problem ".but pendriver and all other external device are working.so what should i do to solve  the problem . please reply fast

[DavidSMP]

Hi @Gopal_,

Welcome to the HP Community! A very good day to you. 🙂 Hope you are doing well. 🙂  I understand that you have issues connecting your phone to the computer/. I will be delighted to assist you. 🙂 

Superb assessment of the issue.  Awesome diagnosis and troubleshooting as well before posting. Kudos to you on that score. 🙂 You are a privileged HP customer and we value your relationship with HP greatly.  It is a genuine pleasure to share this platform with you. 🙂

First off, for better clarity and to assist you better, I would require more information regarding this.

• Please let me know the complete phone model.
• Is it an android phone or an iPhone?

For now, try these simple steps.

• Remove the device from the device manager listing.
• Then connect the phone to a different USB port.
• Try with a different USB cable.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you.  🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

Happy holidays to you and your family. 🙂

[Ashokkan]

Hi Gopal,

Since all other external drives (pen drive and the like)  are working,  it is apprently not the problem with your computer..  Now, to isolate the issue, you may try to connect your phone to another computer and check . 

Thanking You.

[Gopal_]

Hi DavidSMP

Thanks for reply, i tryed the simple steps given by you but it is not working.
iam using micromax canvas nitro a310 its android mobile

[Gopal_]

Hi Ashokkan

Thanks for reply, i tryed to connect the phone to different computer and the phone is conneting to all other computer, but not my pc

[DavidSMP · Accepted solution]

Hi @Gopal_,

I am amazed by your super quick response. Please follow these steps

• First, install the Micromax PC suite on your computer.
• Link for Micromax PC suite: http://micromaxcanvas.co.in/download-mmx-pc-suite-windows/
• Then enable USB debugging by following the steps in this link: http://www.phonearena.com/news/How-to-enable-USB-debugging-on-Android_id53909 
• Then enable MTP on the phone by following these steps.
• Please goto settings > storage > click the three dot menu > you will see USB computer connection --> here checkbox the MTP mode again.
• This link is also useful for enabling MTP on the computer and connecting your android device.
• Please do not click on any ad, image, link or download as some of these links are third party websites.
• Check this Youtube video also: https://www.youtube.com/watch?v=rs3yeXLPlII
• Now you should be able to connect your android phone to your computer.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you.  🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

Happy holidays to you and your family. 🙂

[Gopal_]

Hi Davidsmp.

I solved the problem by different way, that is first
Connected phone to laptop,
then when to device Manger
then properties of unknown device(phone)
then driver update,
then "browse my computer driver software"
then "pick from list of device on pc"
then "Android device"
then "map USB device"
then it is done.
Hope it will help come

[DavidSMP]

Hi @Gopal_,

I thank you greatly for accepting this as a solution. I did a lot of research for it and I am glad the issue got resolved. It has been an absolute privilege to have worked with you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

You take care, stay healthy, keep smiling big and have a fabulous year ahead. 🙂