my envy 7800 cannot be used with macbook

[kaweng1124]

My ENVY photo 7800 printer is always on and connect with wi-fi. Never have problem to printer out with Iphone. But when I use my mac to printer, the printer is showing offline and cannot be connected.

Then I tried the other way that to use HP smart app to print out. The status of the printer is showing "Ready", once I chose "view & print". It won't let me to print. This is very frustrated. Then I tried to reset everything (remove the printer and add it back), still cannot be used. 

 

[ferRX]

Hi @kaweng1124 , mate

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=R9_fA3iZ7Gs&ab_channel=CopyPrintScan

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[kaweng1124]

My printer is connected to the wi-fi successfully. However, I cannot use my mac to print out anything. The printer status is connected (green colour) but once I pressed print, the printer will be offiline.  Looking for printer, and showing the printer is offline. But I definitely turned it on and connected to wi-fi.