my hp desktop is having print problems with a new hp printer.

[DuzChoBilly]

I have tried just about everything in the HP Print and Scan Doctor, but I cannot get my printer to print.  I have an HP Envy with a brand new HP OfficeJet5258.  I've run the scan three times rearranged my cable and power cables and double checked the connections.  I even got smart tried scanning and lo and behold it works so it can't be the cable or the printer.  I'm thinking it's the Envy desktop.  Can anybody help?

[Jay_G24]

Hi @DuzChoBilly

Welcome to the HP Support Community. I'd be happy to assist you.

Set your default printer in Windows 10.

1. Search Windows for devices, and then click Printers & scanners from the list of results.

2. If it is checked, uncheck the box beside Let Windows manage my default printer.

3. From the list of printers, click the printer name that matches the name of your printer, and then click Manage. If there are multiple names listed, select the printer that has a status of idle or online.

   

4. Under Manage your device, click Set as default.

   

5. Try to print. If the printer remains offline, continue to the next step.

Try steps 3-5 in the document to resolve the issue -Printer is Offline 

Hope this helps! Keep me posted. 

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