my hp photosmart printer doesn't print no communication betwwen the computer and the printer even if

[GRGQUIN45]

i can not install a printer to the computer my computer doesn't recognized the printer hp photosmart 8150  even if i install cthe cd to download .

[KrazyToad]

@GRGQUIN45

Welcome back to HP Forums

I would like to help

I suggest you uninstall the printer driver from root level and install the Windows Built-In driver

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select OK 
11.) Select Apply and OK on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and install the Windows Built-In driver

14.) Please follow the instructions in this Link: https://support.hp.com/ca-en/document/c01796879

Keep me posted how it goes

Thank you and have a great day 😊

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