my hpdesk jet 3630 printer is no longer recognized by laptop or phone

[Melvol2810]

I have had this printer working with my computer for months now my computer and phone do not recognize the printer??? Nothing has changed I don’t know what to do next.   Please help if you have any ideas

[sandytechy20]

@Melvol2810

Welcome to the HP support community.

I understand that you are getting printer connectivity issues, I am glad to assist you.

I'd like to know the following to isolate the issue further-

Check with your Internet service provider if your router is able to forward 'Bonjour packets'.   

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

What is the distance between the router and the printer?

Is there antivirus software installed on your Mac?

Make sure the dual-band has different SSIDs for 2.4G and 5G networks 

Could you perform a ping test and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

Perform a ping test to check the connectivity

1. Click Applications > Utilities > Terminal.
2. type ping "IP address" and press enter

Wait until 10 pings have been performed and then press ctrl c on the keyboard and hit return. 

The results will appear.

 Share the ping test results.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.