my new HP printer will not print HP Office 8130e series

[SJGus]

Printer will scan, copy will not print documents

[Dragon-Fur]

@SJGus 

Welcome to the HP Community --

If the printer scans, the hardware used to COPY is likely OK.

Start here:

How to Copy

 Make copies with an HP printer

How to Print on both sides of the paper – Duplex – 2-sided

 Print on both sides of the paper with an HP printer

NOTE >> If manual duplex is switched on and only even / odd pages print, switch off the manual duplex option om the print software / driver.

What else?

If not done, perhaps check how you have set the Default Copy Options

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Copy > Default Copy Options

AND

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

Next (as available)

Section Print > Default Print Options > Select default options / tray

Reminder:  Options are Printer Model Dependent

Example - EWS - Default Copy Options

EWS_9135_Copy_Default_Copy_Options_6

Example - EWS - Tray and Paper / Default Print Options

EWS_9135_Tray_and_Paper_8EWS_9135_Print_Default_Print_Options_8

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8138e All-in-One Printer  

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