my printer icon will not display, ask question if can make changes

[dt1952]

hp officejet 8615 e-all in one 

[Sneha_01]

HI @dt1952,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the printer icon for your HP OfficeJet 8615 e-All-in-One is not displaying on your computer, it may be due to a few potential issues such as driver problems, connection issues, or permissions settings. Here are some steps you can take to troubleshoot and resolve the issue:

Step 1: Check Printer Connection

• Make sure your printer is powered on and ready.
• If the printer is connected via USB, ensure the cable is securely plugged into both the printer and the computer.
• If the printer is connected via Wi-Fi, make sure it is connected to the same network as your computer.

Step 2: Restart Printer and Computer

• Turn off the printer, unplug it from the power source, wait for 30 seconds, then plug it back in and turn it on.
• Restart your computer to refresh the connection between the printer and the computer.

Step 3: Check Printer Driver Installation

• On your computer, go to the Control Panel.
• Click on Devices and Printers.
• Look for the HP OfficeJet 8615 icon. If it’s not there, it might indicate that the driver is not installed properly.
• Go to the HP Support website and download the latest driver for your printer model.
• Follow the instructions to install the driver on your computer.

Step 4: Check Print Spooler Servic

• Press Windows + R to open the Run dialog box.
• Type services.msc and press Enter.
• In the Services window, scroll down and find Print Spooler.

Restart Print Spooler:

• Right-click on Print Spooler and select Restart.

Step 5: Set Printer as Default

• Go to Control Panel.
• Click on Devices and Printers.
• Right-click on the HP OfficeJet 8615 icon (if it appears).
• Select Set as default printer.

Step 6: Run HP Print and Scan Doctor

• Download the HP Print and Scan Doctor from the HP Support website.
• Run the tool and follow the on-screen instructions to diagnose and fix the issue.

Step 7: Check User Account Control (UAC) Settings

• Type UAC in the Windows search bar and select Change User Account Control settings.
• Ensure the slider is set to Default or a lower setting that allows you to make changes.

Step 8: Update Windows

• Go to Settings > Update & Security > Windows Update.
• Check for any pending updates and install them.

Step 9: Check Firewall and Security Software:

• Temporarily disable any firewall or security software that might be blocking the printer communication.
• After disabling, check if the printer icon appears.
• Re-enable the firewall or security software after checking.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support