my printer is not following command of printing

[southshorepsych]

i have HP 9020 if stopped printing 

[VikramTheGreat]

Hi @southshorepsych,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I completely understand how frustrating it can be when your HP OfficeJet Pro 9020 suddenly stops responding to print commands, especially when you're relying on it for important work. Let's walk together to get your printer back on track

1. Check Ink Levels and Cartridges

• Make sure all cartridges have sufficient ink.
• Use only genuine HP ink cartridges to avoid compatibility issues.
• If you've recently installed new cartridges, wait a few hours for the printer’s automatic servicing to complete before printing again.

2. Run a Print Quality Diagnostic Page

• On the printer’s control panel, swipe down → tap Setup → go to Reports → tap Print Quality Report.
• Check for missing or streaked color blocks. If present, proceed to clean the printhead.

3. Clean the Printhead

• Swipe down → tap Setup → go to Printer Maintenance → tap Clean Printhead.
• Repeat cleaning if the first attempt doesn’t improve the quality. Wait 30 minutes between deep clean cycles.

4. Align the Printhead

• Swipe down → tap Setup → go to Printer Maintenance → tap Align Printhead.
• Follow the on-screen instructions to scan the alignment page.

5. Check Paper and Print Settings

• Use clean, wrinkle-free paper.
• Ensure correct paper type and quality settings in the print dialog box.
• For best results, use HP Advanced Photo Paper or ColorLok paper.

6. Update Printer Firmware

• Visit the HP support page to download the latest firmware and drivers: 👉 HP OfficeJet Pro 9020 All-in-One Printer series | HP® Support

7. Try Printing a Self-Test Page

• This helps confirm if the issue is with the printer or the connected device.
• Swipe down → tap Setup → go to Reports → tap Print Self-Test Page.

8. Use HP App

• These tools can automatically diagnose and fix common issues.
• Download from the HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat