my printer is reading missing printhead or not detected

[julie963]

missing printhead or not detected   I've take the head out and reset all ink cartridges and replaced the head to the where it's supposed to be and cleaned the connectors but no change

[A_Gayathri]

Hi @julie963,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 9010e All-In-One Printer displays a "missing printhead or not detected" error, despite reseating the printhead and cleaning the connectors, you can try the following troubleshooting steps:

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Clean the Printhead Contacts:

• Turn off the printer and open the printhead access area.
• Remove the printhead again.
• Use a lint-free cloth lightly moistened with distilled water to clean the electrical contacts on the printhead and inside the printer where the printhead connects.
• Allow the contacts to dry completely before reinserting the printhead.

Check for Firmware Updates: Update the firmware on an HP printer

• Ensure your printer's firmware is up to date. Sometimes, a firmware update can resolve hardware recognition issues.
• You can check for updates through the printer's control panel or HP's website.

Inspect the Printhead and Cartridges:

• Examine the printhead and cartridges for any visible damage or leaks.
• Ensure the cartridges are properly installed and seated.

Perform a Printhead Reset:

• Remove all ink cartridges.
• Remove the printhead.
• Unplug the printer while it's on.
• Wait for 60 seconds, then plug it back in and turn it on.
• Reinstall the printhead and then the ink cartridges.

Try Another Set of Cartridges:

• If you have spare cartridges, try using a different set to rule out any issues with the current cartridges.

Factory Reset:

• Perform a factory reset on the printer. This can often resolve software-related issues.
• You can usually find this option in the printer's settings menu.

Refer to this document:   HP OfficeJet Pro 9010e All-in-One Printer series  User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.