my printer isn't being recognised despite using usb cable connection

[beauchamp15]

Printer stopped printing despite working earlier in the day. The HP print doctor app couldn't recognise printer despite using USB cable. Printer less than 2 months old! Urgently need to print.

[Jay_G24]

Hi @beauchamp15

Welcome to the HP Support Community. I'd be happy to assist you with the  "computer does not recognize the printer" issue. 

Try the suggestions below to help you resolve the issue-

Use these tips and procedures to help troubleshoot and avoid USB connectivity issues.

• Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.

• Reconnect the cable: Disconnect and reconnect the USB cable from the printer and the computer.

• Connect to a different USB port: Connect the cable to a different USB port on the computer.

• Disconnect from a USB hub or docking station: If you are using a USB hub or docking station, try connecting the cable directly to the computer.

• Try a different USB cable: Use a different USB cable. HP supports USB cables less than 3 m (9 ft 10 in) in length.

• Disconnect other USB devices: If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them. Disconnect any other USB devices that are not in use.

NOTE: 

Be sure that the printer is connected to a 2.0 USB port in the computer.

You can also refer to- USB Printer Setup 

Hope this helps! Keep me posted. 

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