my printer keeps saying software is setting up

[Wolf1065]

my printer keeps saying HP Software is setting up your printer"

[Max3Aj]

@Wolf1065, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like your HP printer is stuck in the setup process. Here are a few steps you can try to resolve this issue:

Restart the Printer and Computer: Sometimes, a simple restart can resolve setup issues. Turn off both your printer and computer, wait for a few seconds, and then turn them back on.

Check Connections: Ensure that all cables (USB or power) are securely connected. If you're using a wireless connection, make sure your printer is connected to the correct Wi-Fi network.

Run HP Print and Scan Doctor: This is a free tool provided by HP to diagnose and fix printing and scanning problems. You can download it from the HP Support website.

Update or Reinstall Printer Drivers:

• Update Drivers: Go to the HP Support website, enter your printer model, and download the latest drivers for your operating system.
• Reinstall Drivers: Uninstall the current printer software from your computer (Control Panel > Programs and Features), then reinstall the latest drivers from the HP website.

Check for Windows Updates: Ensure your operating system is up to date. Go to Settings > Update & Security > Windows Update, and check for updates.

Use the HP Smart App: If you haven't already, try using the HP Smart app to complete the setup. It's available for both Windows and mobile devices.
 

HP Printer setup using Wi-Fi or wired network or USB cable | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support