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‎04-09-2025 01:30 PM

HP Recommended
Product: HP LaserJet Pro M15w Printer
Operating System: Microsoft Windows 10 (64-bit)

My Laserjet Pro M15w is not detected after Firmware update and the orange rectangle is light is always on now. 

It might be that I used the wrong Firmware file.

Can you help me please !!!  

1 REPLY 1

‎04-10-2025 08:52 AM

HP Recommended

@Fadi4000, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your HP LaserJet Pro M15w Printer Issues after Firmware Update! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Regarding the issue you're experiencing with your HP LaserJet Pro M15w Printer following the firmware update where it is not detected and the orange rectangle light is consistently on, it may be due to using the incorrect firmware file. Here's how you might resolve it:

Steps to Address the Issue:

Reset the Printer:

  • Turn off the printer and disconnect the power cable.
  • Wait for about a minute to ensure the printer is completely powered off.
  • Reconnect the power cable and turn the printer back on.

Check Connections:

  • Ensure that all cables (power, USB, network) are securely connected.
  • Try connecting the printer to a different USB port on your computer.

Use the Correct Firmware:

  • Ensure you use the correct firmware file for the HP LaserJet Pro M15w Printer.

Install Firmware Again:

  • Download the latest firmware for your printer from the official HP Support Website.
  • Follow the instructions provided to install the firmware correctly. Ensure your printer is connected to your computer and is detected before starting the installation process.

Reinstall Printer Software:

Uninstall Existing Printer Software:

  • Go to Control Panel > Programs > Programs and Features.
  • Uninstall the HP LaserJet Pro M15w printer software.

Download and Install HP Smart App:

  • Visit 123.hp.com to download and install the HP Smart app on your Windows 10 device.
  • Follow the on-screen instructions to complete the installation.

Add the Printer:

  • Open the HP Smart app and follow the prompts to add your printer.
  • Make sure your printer is connected to the same network as your computer if using WiFi.  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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