my printer/scanner is not compatible with my new WIN11 Dell laptop

[denofalec]

I have an old HP 2132 printer/scanner, and a new Dell laptop with WIN11 OS.  I cannot scan from printer to laptop, being told of no compatibility between printer/scanner and laptop.  What I do to make scanning available?

[Dragon-Fur]

@denofalec 

Welcome to the HP Community Forum.

The printer software is available for your printer and Windows 11.

If you have not done so,

Install the Full Feature Software / full driver printer software

Printer Software - Windows

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP DeskJet 2130 series Print and Scan Driver and Accessories 

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Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

NOTE:  If the printer also installs Help files - Uninstall the printer help file package from Programs and Features when you are uninstalling the main printer software.

• >>> After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

Continuing

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Installation

• Download and Save the Full Feature Software Web Pack installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a USB printer cable to connect the printer to the computer, connect the cable when instructed to do so, near the end of the installation procedure
• After the software is installed, Restart the computer and log in

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References / Resources

 Printer Specifications for HP DeskJet 1110, 2130 Printers

Connectivity

Review information about the supported methods for connecting the printer to your computer, mobile device, or network and the network protocol specifications.

The following list of methods contains options for connecting the printer to your computer, mobile device, or network.

Wireless	Ethernet	USB
No	No	Yes

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_9

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet 2132 All-in-One Printer 

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