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‎01-30-2020 03:10 PM

HP Recommended
Product: MacBook Air
Operating System: macOS 10.15 Catalina

 I am unable to use my printer. I changed the ink cartridges and this did not help. Have an error stating Ink System Failure.I recently purchased a new lap top. went from an HP to a MacBookAir. Would this be the problem??

1 REPLY 1

‎02-03-2020 09:34 AM

HP Recommended

Hi @weezyhome

Welcome to the HP Support Community. I'd be happy to assist you. This seems like a hardware issue with the printer and has nothing to do with changing the computers.

 

Which model printer do you use?

 

For now, let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Also, perform step 2 mentioned in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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