my printer will not connect to my new router

[kathyf560]

I have an HP 7525 printer.  this week i got a new tmobile  router.  Everything connected perfectly except the printer.  I spent hours on phone with tmobile.  The had me make a printer only website with 2.4 ghz new name and password.  no luck.  Tmobile said they cannot help me that it is a printer HP issue.  My printer says "could be MAC filtering.  tmobile says they have no filters on the router.  My printer says "No Filtering".....Fail   Help

[ferRX]

Hi @kathyf560 

You may need to do another network configuration in your new router to make printer connected.

1. Check if you have an option in your router to select a 2.4Ghz network with security WPA

and also with network Mode set to 802.11 b/g.

• Compatible network configuration with HP printer:
• 2.4Ghz network
• Security: WPA-PSK or WPA only
• Mode: 802.11 b/g

• 

2. Then try to install your printer again following screen option for Wireless Setup:

• >> https://www.youtube.com/watch?v=Qr8hQrTFAX8

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Best regards,

ferRX.