my printer will not print 11x17 tabloid size documents

[ryan6294]

my printer 9730e, will not print 11x17 tabloid size documents. I set it up, on the printer and on computer, but it will not print them. It will print it as an 8.5 x 11 even though I set it up as 11 x 17 in advanced settings

[Dragon-Fur]

@ryan6294 

Welcome to the HP Community --

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@ryan6294 wrote:

my printer 9730e, will not print 11x17 tabloid size documents.

 I set it up, on the printer and on computer, but it will not print them.

It will print it as an 8.5 x 11 even though I set it up as 11 x 17 in advanced settings

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Places to (re)check:

• Load Paper
• EWS - Alert Printer to Paper Size / Type - Tray and Paper / Paper - Trays
• Printer Software - Full Driver  Software and Drivers for HP OfficeJet Pro 9730e Wide Format All-in-One series   and / or  123.hp.com - Printer setup from the HP® Official site
• Printer Properties > Advanced > Driver = HP driver and not IPP / Microsoft driver
• Default Printer

Details / Examples

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Load Paper

Reference

 User Guide - HP OfficeJet Pro 9730e Wide Format All-in-One Series

 Starting on Page 13

 Do not skip Step 9

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EWS - Tray and Paper

If the printer is on your network, use the Embedded Web Server (EWS) to view / adjust the Paper Size / Type.

EWS > HP Document / How-to (InkJet Printers – Classic Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Reminder: 

If asked enter the printer’s PIN number –

The default PIN might be located on the back or inside the printer (ink access area).

EWS – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

Next (as available)

Section Print > Default Print Options > Select default options / tray

Example - EWS - Tray and Paper / Paper - Trays

EWS_9135_Tray_and_Paper_9

Example - EWS - Print > Default Print Options

EWS_9135_Print_Default_Print_Options_9

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Printer Software - Full Driver

Reinstall the full driver printer software

• Check / Install any pending Windows Updates 
• If not done as part of Windows Updates, Restart your computer 

Next,

Uninstall existing printer software

• Uninstall existing full driver printer software from Programs and Features.
• If your printer software includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.

Install full driver printer software

• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Web Pack Installation - Open Web Page - Full Driver Printer Software

HP OfficeJet Pro 9730 Series EasyStart Printer Setup Software - Offline Use Only 

Download, Save, and Install

• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so (near the end of the software installation process.

After the software is installed, Restart the computer and log in

=========================

               Installed Software

Containers, Shortcuts on the Desktop

            What about HP Scan?

After the installation of the printer software is complete -

The full driver will be listed in Programs and Features AND in Settings > Apps > Installed Apps (Windows 11)  

Settings_Apps_Installed_Apps_Printer_Software_1

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HP Universal Scan Software - Optional

Separately -- Supported on this printer and Windows 11

Installation of the HP Universal Scan Software adds an "HP Scan" self-named shortcut icon to the Desktop.

NOTE

If you have installed the full driver printer software,

And

If the HP Scan that is installed is the "new format" (larger GUI and new layout),

Then

In general, you perhaps do not need to install HP Universal Scan -- the version of HP Scan that installs with the software for this printer is a functional match to the HP Universal Software.

That said, if you can't stand it for any reason, the system will tolerate installing both the full driver and the HP Universal Scan software.

HP Universal Scan Software

Printer Model and Operating System version Dependent >>

When the software is installed, HP Universal Scan Software adds a self-named HP Scan software shortcut to the Desktop.

Note

Where supported, HPUSS can be installed as standalone or installed after the full feature / full solution printer software.

Open website  HP Universal Scan Full Feature Software 

If needful, choose a different OS > Open all

Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack 

After the software is installed, Restart the computer and sign in. 

General Example - HP Universal Scan / New Format HP Scan

HP_Universal_Scan_PDF_More_Destination_1

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HP Containers / Desktop Shortcuts

Next,

• The full driver printer software will have added one or more "container" shortcuts on the Desktop:

• Printer Assistant - named for the printer model

OR

On newer printers and when the new full driver printer software no longer supports the Printer Assistant:

• Scan Assistant - named for itself

AND

• The full driver printer software, once installed, will have added a shortcut icon for HP Scan. 

NOTE > Model Dependent

The shortcut for HP Scan that is part of the full driver might be named for the printer model.

Example - Various Printer related Shortcut icons on the Desktop

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_11

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Sample - Printer Assistant / Scan Assistant and other shortcuts / icons

Example - Installed Apps / Software - Shortcut icons on the Desktop

Printer Assistant OR Scan Assistant shortcuts (printer model dependent)

HP Scan shortcuts

Location of Apps / full driver (when installed)

Manage Scan to Computer

HP_Printer_Assistant_HP_Scan_Assistant_5

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Printer Properties

 Printer Properties > Advanced > Driver = the HP driver and not an IPP / Microsoft driver 

Example - Printer Properties > Advanced = Driver / Reprint 

Printer_Properties_Reprint_9

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Windows - Manage / Select Default Printer 

Ensure Windows is not in charge of selecting or managing your Default printer.  

Preparation > Check / enable the printer as the “Default Printer”

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Scroll down > Switch OFF Let Windows manage my default printer

Scroll up > Select Printer from the list of printers > Set as Default

Windows 10

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select Printer from the list of printers > Manage > Set as Default

Default_Printer_Check_and_Manage_3

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9730e Wide Format All-in-One series  

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