my printer wont print from my pc

[Tommy2026]

The printer will not print anything I select on my pc. It is switched on and the wifi connection is excellent.

[ferRX]

Hi @Tommy2026 

if you have a Deskjet printer model, then follow steps from the next video:

>> https://www.youtube.com/watch?v=orRx_sRTIKk

•  

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

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[VikramTheGreat]

Hi @Tommy2026,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for the details. When the printer is powered on and shows a good Wi‑Fi signal but does not print from the computer, HP identifies this as a communication or driver queue issue, not a hardware fault.

Please follow the approved steps below in sequence.

Step 1: Confirm the printer is set as the default

1. Open Control Panel
2. Select Devices and Printers
3. Locate your HP printer
4. Ensure it has a green checkmark

If not:

• Right‑click → Set as default printer

Step 2: Clear the stuck print queue

1. Right‑click your printer → See what’s printing
2. Click Printer (top menu)
3. Select: 
4. Cancel All Documents
5. Close the window

Now power reset:

• Turn the printer OFF
• Unplug the power for 60 seconds
• Turn it back ON

Step 3: Check printer status (very important)

1. Go back to Devices and Printers
2. Right‑click your printer → See what’s printing
3. In the menu, make sure these are unchecked: 
   • ✅ Pause Printing → must be OFF
   • ✅ Use Printer Offline → must be OFF

If either is checked, click to remove it.

Step 4: Verify the correct port is selected

1. Right‑click printer → Printer properties
2. Go to the Ports tab
3. Ensure the checked port is: 
   • Standard TCP/IP port with your printer’s IP
     (example: 192.168.x.x)

If you see the WSD port:

Leave for now, continue next steps (driver reinstall will correct it)

I hope this helps.

Take care and have an amazing day!