my printer wont print

[gamefreak501]

Hello i'm a little new to this so i hoped i posted this in the right place.

A few days ago i bought a printer, the model is HP Officejet Pro 8710.

i hooked it up and installed all the software and i am able to scan perfectly and the print is able to print test sheets. 

However when i go to a document say  a PDF or a Word doc and i try to print something it always asks me to save printer output. If i save it or click cancle it still does not print at all.

i have looked into this problem and i saw ways like change a certain setting to "print PDF" which for me still wont make it print.

if anyone has any help i really need this printer to be able to print. 

thank you

[Devon_S · Accepted solution]

Hello gamefreak501,

You just have the wrong default printer set, we can fix that.

Go to:

http://hp.com/go/tools

After that, download and run the Print and Scan Doctor tool, this should resolve the issue.

[gamefreak501]

So i downloaded the program from the link you sent me, i installed it and ran a scan on the printer. It fixed the problem i was having. However once i close the scan doctor program and i try to print something it does not work and goes back to asking me to save the file instead of print. 

is there anyway to save the change or am i missing a step. thank you for your help

[Devon_S]

Just restart the program you were printing from, it should restart and update the default printer. I imagine you're talking about Chrome so just relaunch it.

[gamefreak501]

i did restart the program but it still does not print in both google chrome and regular programs such as adobe or microsoft word. It did work 100% after i used the Doctor scan application but once i closed the program it went back to asking me to save

[Devon_S]

What is the printer called that it keeps printing to? Is it an application you've installed to print to PDF?

[gamefreak501]

the printer is the HP OfficeJet Pro 8710

the programs i use are word and adobe and they have a print button installed into them. i do not use a seperate program to print i just use the program i open the file with ie Adobe and word docs

[Devon_S]

So when you open the print dialogue, which printer is selected by default?

[gamefreak501]

i have been doing a lot of reading and i wonder if this helps. i am using windows 10 and i have heard that people are having problems with the printer working on windows 10 but the printer works on windows 7 or 8. i connected/sync my computer to the printing part of the machine for when i print

[moedidly]

went threw all those steps and still no print. The printer recognizes the PC... its just printing... I think its an ink issue