my printer

[kimsdome]

My printer I just  bought 2 months ago will not stay connected to my Lenovo  computer. I have tried 2 other printers and I have the same problem. Really need advice. PLEASE HELP

[Raj_05]

Hi @kimsdome,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re having persistent connectivity issues with your HP DeskJet 2842e. Since you've tried other printers and experienced similar problems, the issue might be related to your Lenovo computer or network settings rather than the printers themselves. Here’s a step-by-step approach to troubleshoot the issue.

Check Printer and Computer Connection

• Wired Connection: Ensure the USB cable is firmly connected to both the printer and the computer. Try using a different USB port on your computer.
• Wireless Connection: Make sure both the printer and computer are connected to the same Wi-Fi network.

Update Drivers and Software

• Printer Drivers: Go to the HP Support website and download the latest drivers for the DeskJet 2842e. Install them and restart your computer.
• Operating System Updates: Ensure your Lenovo computer has the latest OS updates installed.

Printer Settings

• Network Settings: On the printer, go to the network settings and make sure it is connected to your Wi-Fi network. You can usually find this option in the printer’s menu or settings panel.
• Printer Status: Check if the printer shows any error messages or warnings on its display.

Reconfigure Printer

• Remove and Re-add Printer: Go to Settings > Devices > Printers & Scanners on your Lenovo computer, remove the DeskJet 2842e, and then add it again.
• Set as Default: Ensure the DeskJet 2842e is set as the default printer.

Check for Conflicts

• Other Devices: Disconnect any other devices that might be using the same port or network settings.
• Antivirus/Firewall: Sometimes, antivirus or firewall settings can interfere with printer connections. Temporarily disable them to see if that resolves the issue.

Printer Reset

• Power Cycle: Turn off the printer, unplug it from the power source, wait for a minute, plug it back in, and turn it on.
• Factory Reset: If all else fails, consider performing a factory reset on the printer. Refer to the printer’s manual or HP’s support website for instructions.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support