my smart app will not open. I have deleted and reinstalled, that does not work.

[tomtan]

I cannot open my HP Smart App.  I have deleted it and reinstalled it to no avail.  It seems to be corrupted.

[Raj_05]

Hi @tomtan,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the HP Smart App won’t open even after reinstalling, here are some steps you can try to fix this issue.

Check for Updates:

• Ensure your operating system and the HP Smart App are up to date. Sometimes, compatibility issues with newer OS versions can cause the app to malfunction.

Run a Clean Boot:

• On Windows, perform a clean boot to disable background programs that might conflict with the HP Smart App.
  • Press Windows + R, type msconfig, and press Enter.
  • Go to the Services tab, check Hide all Microsoft services, then click Disable all.
  • Go to the Startup tab, click Open Task Manager, and disable all startup items.
  • Restart your computer, then try opening the HP Smart App.

Clear Cache and App Data (Windows 10/11 or macOS):

• For Windows: Go to Settings > Apps > HP Smart > Advanced options, and select Reset or Repair.
• For macOS, delete the app, then go to Finder > Go > Go to Folder and enter ~/Library/Application Support/HP Smart and delete the HP Smart folder. Reinstall the app afterward.

Reinstall HP Smart with Administrator Privileges:

• Uninstall the HP Smart App again. Download the latest version directly from the Microsoft Store (Windows) or the App Store (macOS).
• Right-click the installer (on Windows) and select Run as Administrator.

Check Firewall and Antivirus:

• Make sure that your firewall or antivirus software is not blocking the HP Smart App. You might need to add HP Smart as an exception.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[rosesonfire]

I did everything I could, googled for days and days.  I cannot print nothing.  It's always offline even I'm using this printer and my same laptop since a long time.  Even if I plug a USB cord to the printer, I cannot print.

I uninstalled HP Smart and reinstalled over and over and I cannot open HP Smart to get help.

All help I tried from hp support doesn't work and I'm not the best to understand the internet world.  Explanation I found are for technicians and not for ordinary people.

We started going at the library to print our stuff and I regret I just ordered more ink from HP and I won't be able to use it.  I'm giving up.  We had enough.

[Nal_NR]

Hi @rosesonfire,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Splendid analysis and remarkable patience were shown. It is immensely appreciated.

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!