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‎04-25-2020 02:50 AM

HP Recommended
Product: HP Laserjet P1009
Operating System: Microsoft Windows 8.1 (32-bit)

Need a link for the said drivers. link available are taking me to HP Print and scan doctor. once i install that it identifies the printer and takes me to the link from where i installed HP print and scan doctor. 

6 REPLIES 6

‎04-25-2020 06:51 AM - edited ‎04-25-2020 06:52 AM

HP Recommended

Hi,

Try installing below drivers and let me know if that may work for a Windows 8 32-bit PC:

https://ftp.hp.com/pub/softlib/software12/COL21048/bi-55240-7/ljP1000_P1500-HB-pnp-win32-en.exe

 

If it fails, please also let me know your operating system language as it might be crucial.

 

Shlomi



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‎04-25-2020 09:36 AM

HP Recommended

thanks a million. i did download the software. but the once i play it it says that "Device is connected, waiting for PnP to finish installing driver..." and then its starting all over again and again

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‎04-25-2020 09:37 AM

HP Recommended

btw Im sorry mine is Windows 8.1 64 bit

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‎04-25-2020 09:54 AM

HP Recommended

And is it an English operating system?

 

Please let me know, both the system type and language information are crucial for a successful installation.

 

Try installing below drivers, assuming this is an English operating system, else be sure to clarify:

https://ftp.hp.com/pub/softlib/software12/COL21058/bi-55362-7/ljP1000_P1500-HB-pnp-win64-en.exe

Shlomi

 

 



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‎04-25-2020 10:32 AM

HP Recommended

Dear sir, yes its english but still same result. it copies the files on my computer and then PnP  keep on installing driver over and over again

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‎04-27-2020 12:28 PM

HP Recommended

Thanks for the information.

 

Please try unplugging the USB first, click on Start > Settings (The gear icon) > Devices > Printers & Scanner.

If any instance of your printer is shown there, select Remove Device, allow it to disappear, and restart your PC.

 

Now, right-click the Start Menu and select Start, Type the following and press OK:

printui /s /t2

 

Look for any HP P1000 or P1009 instance, if there is any such please remove it.

 

Now try reinstalling the printer below and check for any difference:

https://ftp.hp.com/pub/softlib/software12/COL21058/bi-55362-7/ljP1000_P1500-HB-pnp-win64-en.exe

 

If the same persists, browse to C: drive and open HPLJP1000_P1500_Series.log

Please paste the log information via a private message.

 

Shlomi



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