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‎08-22-2025 09:49 AM

HP Recommended

I accidentally removed printer (because it randomly decides not to work in our office and we have to shut it down and clear print tasks in order to restart it).  I now can't see it through adobe because it says my driver is missing.  I need to find a driver to install it. please help

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1 person had the same question
1 REPLY 1

‎08-24-2025 01:19 PM

HP Recommended

@Anticus, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding driver issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

To assist you with finding and installing a driver for your printer to connect wirelessly from your laptop, please follow these steps:

Identify Your Printer Model: First, you need to know the exact model of your HP printer. This information is crucial for locating the correct driver.

Visit the HP Support Website:

  • Go to HP's official support website.
  • Use the search function to enter your printer model.
  • Navigate to the "Software and Drivers" section associated with your printer.

Download the Driver:

  • Locate the driver that corresponds with your printer model and your operating system (e.g., Windows, macOS).
  • Click "Download" to obtain the necessary driver installation package.

Install the Driver:

  • Open the downloaded file and follow the on-screen instructions to install the driver.
  • During installation, choose the option for a wireless connection. Ensure your printer is powered on and connected to the same network as your computer.

Configure the Printer:

  • Follow any additional setup instructions, which may include running HP's printer setup software to finalize the wireless connection.

Test the Printer:

  • Once installed, open Adobe or any other application and try sending a print job to ensure everything is functioning correctly.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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