need driver for officejet J6480 x64 windows.

[Jon1212]

need driver for officejet J6480 x64 windows. Says it's unavailable. HP smart doesn't see the printer so I can't use it. It is on the same network as I can ping it.

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[Jay_G24]

Hi @Jon1212,

I'd like to help!

HP Officejet J6480 All-in-One Printer driver for windows 10 is not available from the HP website or Software Update. However, you can install the printer with Windows built-in driver.

Refer to the document to know-how-https://support.hp.com/in-en/document/ish_2224996-1993298-16

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Jon1212]

I am using Windows 10 not 11. The issue is I need a driver. In the printer setup under the HP printer name it says "driver unavailable" so I can't do anything. The scanner works. The printer is seen by the network. I can see it on the network in file manager. I just need a driver from HP. HP SMart can't see it to add it either.

[Jay_G24]

We do not have a driver available for windows10 OS for HP Officejet J6480 All-in-One Printer.

I'd recommend you use windows, built-in driver, as suggested in the above post.

Hope this helps!

[Jon1212]

Thank you for responding but the issue is after the device is added under the printer name  (HP  Officejet J6400 series) it says "Driver is unavailable" and the only option is to "Remove Device".  None of the printer programs see the printer so its is looking for a driver and apparently it is not seeing any windows drivers either.

The scanner portion works but none of the HP printer programs (like HP Smart) can find the printer. So any other help would be appreciated. Apparently there is no way to contact someone at HP. 

[Jay_G24]

We have tried all the troubleshooting steps from our end, I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to HP Support (contact info can be found on the home page) in your region for further assistance.

Hope this helps!

[Jon1212]

It does not help as it says driver is unavailable so the printer portion , which is he main function is useless. The scanner portion works. Is there no one at HP that I can talk to in person and do a shared screen to figure it out?

[Jay_G24]

I’d recommend you contact HP Phone Support will be able to remote into your computer and help you out.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

[Jon1212]

I tried that already. Here's the issue when I enter the serial number so I can't get past this.

Sorry, no results match your search for "MY8435B11F04ZX"

That is the serial number that prints out from the HP network configuration page

[ferRX]

 Hi @Jon1212 ,

Try to install the next driver from the link:

• >> Officejet J4580 – driver software – Windows 

Even when the driver is for a different printer model, it could help on making the printer "available" for Windows.

* Click on YES option  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.