• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-26-2021 11:08 AM

HP Recommended
Product: printer HP 2130
Operating System: Microsoft Windows 10 (64-bit)

Not sure why but when using OpenOffice my print out was blank even though I could see the preview was correct and the last time I used it, everything printed fine.  I updated to LibreOffice as the OpenOffice community suggested it would work better.  The same thing happened.  Now they're telling me to update the print drivers directly from HP - not Windows.  I tried to do that but apparently HP doesn't have a way to do that now.  HP wants me to install HP Smart.  That would be great but it doesn't download.  Someone help please as I need to print Christmas labels from my saved documents that I can see in the program.  I am able to print a pdf so my printer works. I would like to use LibreOffice like it should be used so not sure if Windows 10 update drivers don't work.  I get tired of this type of thing happening.  We are at the mercy of Microsoft making changes and not testing to be sure their changes work.  It's very frustrating.  What's up with HP not allowing driver downloads directly from their website?  Another fiasco.

Category:
2 REPLIES 2

‎11-26-2021 01:27 PM

HP Recommended

Hi @vgmiller100 ,

The software is surely available for download form HP.com, not only the HP Smart option:

ShlomiL_0-1637958330833.png

 

https://ftp.hp.com/pub/softlib/software13/COL60948/al-146800-2/Full_Webpack-40.15.1230-DJ2130_Full_W...

 

Please make sure the latest drivers are installed and check if that may help.

 

If the same persists, print and evaluate a Self-Test page and check if any color is printed, such may happen when you experience any print quality issue with the printer itself, with any specific color:

https://support.hp.com/nz-en/document/c04635815

 

If you see any print quality problem with any of the printed colors, follow below steps to troubleshoot a such:

https://support.hp.com/in-en/document/c04619294

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎12-07-2021 06:12 PM

HP Recommended

What is the name of the software that the link you posted downloads?  I installed something but have no idea what it is.  No new icon appeared on my desktop.  I don't see anything new for HP on my program list either. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.