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‎11-02-2026 11:51 AM

HP Recommended
Operating System: Microsoft Windows 11

hi, 

I was working with microsoft support and they tried to help me install a bluetooth driver. 

I was using a bluetooth keybaord and it stopped working. I asked for help from microsoft, they tired and failed to help and suggested i reach out to HP.

according to them I need a bluetooth driver reinstalled.

Can anyone help?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎11-04-2026 11:17 AM

HP Recommended

Hi @anniebme,

Welcome to the HP Support Community.

I understand that your Bluetooth keyboard stopped working and that Microsoft Support advised you to reinstall the Bluetooth driver.

We can certainly help, but first please provide the complete HP computer model and product number so we can identify the correct HP Bluetooth driver for your system.

You can usually find this information by pressing Fn + Esc, or on the product label on the computer.

In the meantime, please check Device Manager:

  1. Right-click Start and select Device Manager.
  2. Look for Bluetooth.
  3. Let us know whether the Bluetooth category is present.
  4. If present, please tell us the name of the Bluetooth adapter and whether it shows a yellow warning symbol or an error code.

HP recommends checking Device Manager first when troubleshooting Bluetooth connectivity.

Please do not download a Bluetooth driver from a third-party website. Once you provide the HP model/product number, we can direct you to the appropriate driver from the official HP Software and Driver Downloads page.

Please reply with the requested information, and we can take it from there.

Take care and have a good day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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3 REPLIES 3

‎11-04-2026 11:17 AM

HP Recommended

Hi @anniebme,

Welcome to the HP Support Community.

I understand that your Bluetooth keyboard stopped working and that Microsoft Support advised you to reinstall the Bluetooth driver.

We can certainly help, but first please provide the complete HP computer model and product number so we can identify the correct HP Bluetooth driver for your system.

You can usually find this information by pressing Fn + Esc, or on the product label on the computer.

In the meantime, please check Device Manager:

  1. Right-click Start and select Device Manager.
  2. Look for Bluetooth.
  3. Let us know whether the Bluetooth category is present.
  4. If present, please tell us the name of the Bluetooth adapter and whether it shows a yellow warning symbol or an error code.

HP recommends checking Device Manager first when troubleshooting Bluetooth connectivity.

Please do not download a Bluetooth driver from a third-party website. Once you provide the HP model/product number, we can direct you to the appropriate driver from the official HP Software and Driver Downloads page.

Please reply with the requested information, and we can take it from there.

Take care and have a good day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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‎11-04-2026 11:37 AM

HP Recommended

Thank you. I was able to fix the driver issue. I no longer need help.

Thank you so much

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‎11-04-2026 02:12 PM

HP Recommended

Hi @anniebme,

You're very welcome! Glad to hear you were able to resolve the driver issue. Thank you for updating us, and please feel free to reach out to the HP Support Community if you need any assistance in the future.
 

Have a great day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
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