need help reinstalling driver for HP OfficeJetPro 9125e

[Robert7303]

need help reinstalling driver for HP OfficeJetPro 9125e

[Kuroi_Kenshi]

Hi @Robert7303,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer's driver!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Uninstall the Existing Printer Driver

Open Control Panel:

• Go to the Start menu, and type "Control Panel" in the search bar.
• Click on Control Panel from the search results.

Remove the Printer:

• In Control Panel, click on Devices and Printers.
• Right-click on your HP OfficeJet Pro 9125e printer and click Remove device.

Uninstall HP Software:

• Go to Programs and Features in Control Panel.
• Find HP-related software (usually begins with "HP"), select it, and then click Uninstall.

Download and Install the Latest Driver

Visit HP Support:

• Navigate to the HP Customer Support - Software and Driver Downloads page.

Locate Your Printer:

• Enter your printer model, HP OfficeJet Pro 9125e, in the search bar.
• Select your operating system, if prompted.

Download the Driver:

• Look for the Full Feature Software and Drivers package from the list and click Download.

Install the Driver:

• Once downloaded, open the installer file.
• Follow the on-screen instructions to install the driver and setup your printer.

Configure Your Printer

Connect to Your Printer:

• Ensure your printer is turned on and connected to the same network as your computer.

Add Printer:

• Go back to Devices and Printers through Control Panel.
• Click on Add a printer and follow the prompts to add your HP OfficeJet Pro 9125e.

Test Your Printer

1. Print a Test Page:
   • Right-click on your printer in Devices and Printers.
   • Select Printer Properties and then click on Print Test Page to ensure everything is working correctly.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,