need to download a canon driver on my HP laptop

[sillybugger]

I want to download a canon mx720 series driver for my new hp laptop but it wont recognise the printer either wirelessly or with USB - the Good Guys cant offer any assistance so I am trying to get hold of tech support at HP but that seems worse than trying to speak to someone on the moon.  Can anyone help with this?  Canon seem to think the laptop is in SAFE mode but the tech at Good Guys said it isnt in that mode.  The laptop just wont recognise the canon printer at all.

[Dragon-Fur]

@sillybugger 

Whether you can download software has nothing to do with the brand of computer - just a pile of hardware, after all.

Your security software might be preventing the download or even the installation - check and add an exception if that is the case.

Windows is the "life blood" of the computer and controls interaction with the physical world.

The Operating System controls whether you have permission for certain activities. 

For example,

• Check the UAC level
• Make sure you are installing software using an account that includes administrative privilege.  "Regular" users do not have the security clearance to install software - you have to have "Admin" status.

Ask Microsoft what is going on with Microsoft Windows.  This is especially true when you receive conflicting information.

Ask the Community:  Microsoft Community

The installation of the printer software and whether the printer is recognized is in the control of your network - that is, how that network is configured and the permissions you have assigned it. 

Next, the driver version has to be supported in your current version of your Operating System.  For example, a driver that was released six years ago might - or might Not - continue to work in the latest versions of Windows 10.

If the printer is not recognized on the Network,

• Make sure the router that controls the network recognizes the printer,
• The printer and the computer are on the same subnet / network,
• VPN is switched OFF.
•  

Yeah, but!

If the computer was damaged before purchase or if the system contains defective hardware,

Then yes, you can submit a case for Warranty repair.

Personal Opinion

HP Support will likely not help you install your Canon Printer into Windows on your home network.

Contact information for HP Support...

HP Support - Technical Support for Devices in Warranty

Case submission to HP Support is available to those whose devices are registered and still in Warranty.

For the rest of us, this is not an option.

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Our Community is not HP Support; we do offer help free of charge.

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Submit a case for Warranty Support / Repair to HP Support. 

Reminders

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• Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
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• If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
• HP Phone numbers you find on the Internet have likely been hijacked.

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 UK >  HP® Customer Support - UK

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Some regions offer WhatsApp

NOTE:  Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video:    WhatsApp - HP Support

WhatsApp Help Center

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In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

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Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

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Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

Reminder: Online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site
•  HP PCs - Damage Not Covered by the HP Standard Limited Warranty

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HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

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Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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