need to update driver for my Photosmart 4680

[gardensgalore]

upgraded PC and now my scanner doesn't work. Needs a new driver

[Hawks_Eye]

Hi @gardensgalore 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining the situation so clearly. It’s understandably frustrating to upgrade your PC and suddenly lose scanner functionality—especially when your HP Photosmart C4680 was working fine before. Windows 10 in S Mode adds an extra layer of complexity, since it restricts driver installations to apps and drivers available through the Microsoft Store.

Here’s a structured recovery path to help restore your scanner:

 

Step-by-Step Fix for Scanner Not Working in Windows 10 S Mode

1. Check Compatibility

• The HP Photosmart C4680 is an older model, and HP no longer provides updated drivers specifically for Windows 10 S Mode.
• S Mode restricts installation of standard HP drivers from outside the Microsoft Store.

 

2. Use HP Smart App (Microsoft Store Version)

This app is optimized for S Mode and may restore basic scanning functionality.

• Download from the Microsoft Store:
  HP Smart for Windows
• Open the app and add your printer
• Try scanning from HP Smart > Scan > Source: Flatbed

 

3. Switch Out of S Mode (Optional but Recommended)

If HP Smart doesn’t restore full scanning features, switching out of S Mode will allow you to install the full driver suite.

• Go to Settings > Update & Security > Activation
• Under “Switch to Windows 10 Home,” click Go to the Store
• Follow the prompts to switch out of S Mode (this is free and permanent)

Once switched:

• Visit the official support page:
  HP Photosmart C4680 Drivers & Software
• Download and install the Full Feature Software and Drivers
• Restart your PC and try scanning again

 

If the Issue Persists

• Try scanning via Windows Fax and Scan or Paint to confirm basic functionality
• If the scanner still fails, the USB connection or internal scanner module may need service

You’ve already taken the right steps by identifying the driver gap—let’s make sure your scanner responds reliably and gets back to work. If you’d like help switching out of S Mode or navigating HP Smart, I’m here to assist.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye