new laptop windows 11 hp6970 No duplex printing available

[upitts]

My laptop died.  Got a new one - Lenovo -went from windows 10 to 11.  Now I  cannot print auto duplex

[Garp_senchau]

@upitts, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you are experiencing issues with duplex printing on your HP OfficeJet 6970 printer while using a new laptop with Windows 11, here are some steps you can take to troubleshoot and resolve the issue:

Ensure duplex printing is enabled:

Check Printer Settings:

• Open the printer properties on your laptop.
• Go to the "Settings" or "Preferences" tab.
• Ensure that "duplex printing" or "two-sided printing" is enabled.

Update Printer Drivers:

• Go to the HP Support website.
• Enter your printer model (HP OfficeJet 6970).
• Download and install the latest drivers compatible with Windows 11.

Verify Printer Configuration:

Sometimes, the printer configuration might need to be manually adjusted to enable duplex printing.

1. Access Printer Configuration:
   • Open "Control Panel" on your Windows 11 laptop.
   • Navigate to "Devices and Printers.”
   • Right-click the HP OfficeJet 6970 printer and select "Printer Properties.”
   • Check the “Device Settings” tab to confirm that the duplex unit is installed and enabled.

Update Firmware: Update the firmware on an HP printer | HP® Support

Ensure that your printer's firmware is up to date to support all its features, including duplex printing.

1. Update Printer Firmware:
   • Go to the HP Support website.
   • Locate the firmware update for HP OfficeJet 6970.
   • Follow the instructions to update the firmware of your printer.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,