new printer is showing an event code cc.07.52.ob

[DJ1036]

I just purchased a HP9125e and once I selected English and United States, I received an event code:CC.07.52.OB - what does that mean? 

[VikramTheGreat]

Hi @DJ1036,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The event code CC.07.52.OB on your HP OfficeJet 9125e typically indicates a critical system or setup error that occurs during the initial configuration phase. This often happens if the printer firmware or region settings fail to initialize correctly after language and country selection.

What It Means

• The printer encountered an internal configuration issue during setup.
• It’s not related to ink or paper; it’s usually a firmware or activation error.

How to Fix It

1. Restart the Printer
   • Turn off the printer.
   • Unplug the power cord for 60 seconds.
   • Plug it back in and turn it on.
      
2. Check Firmware
   • Go to HP OfficeJet Pro 9125e All-in-One Printer | HP® Support and download the latest firmware update.
     (Firmware updates often resolve these setup codes.)
      
3. Reset the Printer
   • If the error persists, perform a Semi-Full Reset: 
     • Power off the printer.
     • Hold # and 3 while powering on (for some models, it’s # and 6).
     • Release when the display shows Resetting.
        
4. Complete Setup via HP app
   • Install HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site and follow the guided steps.
     (This ensures region and language settings sync correctly.)

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat