new printer setup and I am getting an error 77.02.02

[pivotmt]

new printer trying to set it up getting error 77.02.02

[Dragora]

Hi pivotmt

e error code 77.02.02 typically indicates an issue related to the tray, paper jam, or a problem with the paper path in HP printers. Here are the steps you can take to resolve this error:

1. Check for Paper Jams:

   • Open all possible access points on the printer, including the paper trays and rear access door.
   • Carefully remove any jammed paper. Ensure there are no small pieces of paper left inside.

2. Inspect the Paper Path:

   • Verify that the paper is loaded correctly in the paper trays.
   • Make sure the paper width and length guides are set to the correct size.

3. Review Tray Setup:

   • Ensure that the tray is properly seated in the printer.
   • Check that the paper tray settings in the printer's menu or control panel match the type and size of paper loaded.

4. Restart the Printer:

   • Turn off the printer, wait a few seconds, and then turn it back on to reset any temporary issues.

5. Firmware Update:

   • Sometimes, updating the printer's firmware can resolve persistent errors. Visit the HP Support website to check for available firmware updates for your printer model.

6. Contact HP Support:

   • If the error persists after trying the steps above, it may be necessary to contact HP Support for further assistance or to schedule a service.

I hope the above is helpful