• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-26-2019 02:59 PM

HP Recommended
Product: ENVY 5014

My hp3830 jet printer quit working. I uninstalled this printer from my computer. Then I installed a new printer hpENVY 5014. Although the new printer is plugged in and connected to the wifi, my computer says it can't find the printer. Even though I uninstalled the 3830 printer, it keeps showing up as a print option. For kicks, I tried printing. The new 5014  prints under the old 3830 jet printer. I'm afraid this mixup is going to cause trouble if I need to troubleshoot this new printer in the future. The hpENVY 5014 isn't listed anywhere on my computer, yet it's printing from the previous, uninstalled printer icon. Help!

Tags (1)
1 REPLY 1

‎11-29-2019 04:44 AM

HP Recommended

Hi @mashoen

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

To better assist you - What's the operating system installed on the computer? 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.