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Locked

‎10-05-2024 06:12 AM

HP Recommended
Product: HP ENVY 6055e All-in-One Printer

got new internet service can't connect to my ENVY6000e printer. Do not know how to but the new network and password on printer

Category:
1 REPLY 1

‎10-07-2024 10:38 AM

HP Recommended

Hi @NANA1264,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

  • Use the Wireless button on the back of your printer to restore Wi-Fi setup mode.
  • On the back of the printer, press and hold the Wireless button for five seconds.
  • Note: Your control panel might look different than the following example, but the steps are the same.

Example of pressing the Wireless button for five seconds

  • Wait for the Status light to turn purple.
  • Within two hours, return to the app or software to find and add your printer and complete the setup.

 

You may refer to this document and see if that helps. 

 

Also, update the firmware. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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