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Locked

‎11-16-2023 07:21 AM

HP Recommended

I need to unlock HP Officejet 6962 printer so I can add new wireless network.  I can't figure out how to do this!!  Help!

Category:
3 REPLIES 3

‎11-16-2023 07:57 AM

HP Recommended

       Hello mfaust,

 

You must go to the printer's network settings and select the new Wifi network for your Box. You will then be asked to enter the WEP (or WPA) key of the Wifi network (written under the box if you have not changed it). Then the printer should connect to the network.

 

                

  •        Click on yes button to say thanks
  •        Click on the button Accepted Solution if the question is answered
  •        Please contact me to inform me of the result

 

 

                 Best regards,

                             

                                 

Bernard42.
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‎11-16-2023 11:05 AM

HP Recommended

It did not work.  The printer states "This feature has been locked by the person who set up the printer".  I set up the printer.  I did not lock it.  Nor can I find a place to try to unlock it.

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‎11-18-2023 08:30 AM

HP Recommended

 

                             Hello mfaust,

 

Select Start > Device Settings > > Printers & Scanners. Make sure your printer is turned on and connected. Select Add a printer or scanner, then follow the instructions to reinstall your printer.

 

             

  •        Click on yes button to say thanks
  •        Click on the button Accepted Solution if the question is answered
  •        Please contact me to inform me of the result

 

 

                 Best regards,

                                   

                                  

Bernard42.
Was this reply helpful? Yes No
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