no SETUP cartridges received with HP bought 6950 printer

[KarenElkin]

Just bought brand new printer from HP.com but it came with no SETUP cartridges. What do I do now, Virtual Help says to Return printer back

[Jay_G24 · Accepted solution]

Hi @KarenElkin,

I’d recommend you contact HP Phone Support in your region for replacements or missing ink cartridges.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[KarenElkin]

Hi, thank you for your reply. Before I saw your reply, I ended up having a WhatsApp 'chat' with a lovely HP consultant who arranged for the setup cartridges to be sent to me. But thank you.