-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.
The error occur if the printer is detected as a disc driver on your Mac. This happens when the HP Smart Install feature is enabled, which is used to installs the printer software automatically on Windows PC. By disabling HP Smart Install on the printer, mac should no longer recognize the printer as a disc drive. Please use the solution available in this post and disable HP Smart Install on your printer.
Once you disable smart install, connect the printer to Mac using a USB cable and then use the steps below to add a compatible driver:
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign 
to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign 
, click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select the name of your printer in the pop-up menu. Then click Add.
6.) Try to print and scan.
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
HP Recommended
A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.
The error occur if the printer is detected as a disc driver on your Mac. This happens when the HP Smart Install feature is enabled, which is used to installs the printer software automatically on Windows PC. By disabling HP Smart Install on the printer, mac should no longer recognize the printer as a disc drive. Please use the solution available in this post and disable HP Smart Install on your printer.
Once you disable smart install, connect the printer to Mac using a USB cable and then use the steps below to add a compatible driver:
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign , click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select the name of your printer in the pop-up menu. Then click Add.
6.) Try to print and scan.
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
2
0
0
HP Recommended
Thank you for your answer. It took some time for me to authorize somebody to enter in my home with a PC 
. I'm a little upset !! but it works. Thank you for your help.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community