no option to print colour

[Julia1415]

When printing I cannot select colour at all - it's not even in the drop down for printing.  I have tried scan doctor, new ports etc. but nothing is helping. my printer is out of warranty. I'm using HP ENVY 5544 printer

[The_Fossette]

@Julia1415,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are unable to print in color.

Don’t worry, I assure you I will try my best to get this sorted.

Are you able to make a copy in color?

Meanwhile, I recommend you follow the below steps and check if it helps.

1. Select “Start” and type “printers” in the search box.

2. Choose “Printers & scanners“.

3. Select “Add a printer or scanner“.

4. Wait for the “The printer that I want isn’t listed” option to appear, then select it.

5. Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.

6. Select “TCP/IP Device” in the “Device type” list.

7. Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 

8. Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!