• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-29-2020 12:07 PM

HP Recommended
Product: hp 5200
Operating System: Microsoft Windows 10 (32-bit)

I have an error message all the time: HP OfficeJet Series.Ink no permission sync error How do I clear this?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-04-2020 05:11 AM

HP Recommended

@yrmcnaughton

 

Looks like you are trying to sync the printer software to the OneDrive. I recommend you exclude the printer software from syncing from the OneDrive as it doesn't need to be backed up on OneDrive or on the cloud.

 

I hope that answers your question.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

 

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-02-2020 04:37 AM

HP Recommended

@yrmcnaughton

 

I reviewed your post and I understand that you are getting an error on the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • Are you able to make a copy?
  • Are you getting this error on the printer or on the computer?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, then follow the steps in the below article and update the printer firmware.

 

https://support.hp.com/us-en/document/c02919168

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎10-02-2020 09:14 AM

HP Recommended

sync error.jpgI have Windows 10, 64 bit.    Attached is a screen shot of the error.

 

I tried all the suggestions you gave me but it didn't clear the error.

Was this reply helpful? Yes No

‎10-04-2020 05:11 AM

HP Recommended

@yrmcnaughton

 

Looks like you are trying to sync the printer software to the OneDrive. I recommend you exclude the printer software from syncing from the OneDrive as it doesn't need to be backed up on OneDrive or on the cloud.

 

I hope that answers your question.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.