no print from laptop

[3005retired]

i cannot print to my hp envy photo 6255.  from laptop   .....i can print  from phone

[Kuroi_Kenshi]

Hi @3005retired,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Envy Photo 6255 prints from your phone but not from your laptop. Let’s go through a few steps to troubleshoot this issue.

Check Printer Connection

Ensure your laptop is connected to the same Wi-Fi network as the printer.

Open Control Panel → Devices and Printers and confirm the printer appears online.

Set Printer as Default

In Devices and Printers, right-click your HP Envy 6255 → Set as default printer.

Restart Print Spooler

Press Win + R, type services.msc, and press Enter.

Find Print Spooler, right-click → Restart.

Update or Reinstall Printer Driver

Go to HP Smart App or HP Support website.

Download the latest driver/software for your laptop’s OS.

Uninstall any old drivers before reinstalling.

Check Printer Status & Queue

In Devices and Printers, double-click the printer.

Clear any stuck print jobs in the queue.

Run Windows Troubleshooter

Go to Settings → System → Troubleshoot → Other troubleshooters → Printer.

Follow the prompts to detect and fix issues.

Firewall/Antivirus Check

Sometimes firewall or antivirus software blocks printer communication.

Temporarily disable them and try printing.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,