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HP Recommended
envy 5020
Microsoft Windows 11

i cannot print anything from my computer since i upgraded to windows 11, i have tried hp updates but when it gets to find and connect printer it cannot find it

1 REPLY 1
HP Recommended

@chonker

 

Welcome to the HP support community.

 

I understand that you are unable to print after Windows 11 update, I am glad to assist you.

This seems to be a driver issue, Uninstall the printer driver from the root level and reinstall to fix the issue.

Perform root level uninstallation to remove all the printer-related software.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download 

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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