not properly installed printer

[Ardell4]

Good afternoon, I am unable to install printer properly can you please assist me with this matter. 

[VikramTheGreat]

Hi @Ardell4,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I’d be happy to help you get your HP DeskJet 2855e All-in-One Printer properly installed on Windows 11. Let’s walk through the setup step-by-step to make sure everything works smoothly.

Step-by-Step Setup Guide for HP DeskJet 2855e

Step 1: Prepare the Printer

• Unbox the printer and remove all packaging materials.
• Plug in the power cord and turn on the printer.
• Install the ink cartridges that came with the printer.
• Load plain paper into the input tray.

Step 2: Enable Wi-Fi Setup Mode

If you're connecting via Wi-Fi:

• Press and hold the Wireless and Cancel buttons together for 5 seconds until the Wireless light starts blinking.
• This puts the printer into setup mode for 2 hours.

Step 3: Install the HP Smart App

• Download the HP Smart app from the Microsoft Store: 🔗 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
• Open the app and click “Add Printer”.
• Follow the on-screen instructions to connect your printer to Wi-Fi and complete setup.

💡 Make sure your PC is connected to the same Wi-Fi network you want the printer to use.

Step 4: Complete Setup and Register

• You may be prompted to create or sign in to your HP account.
• This helps with warranty registration and accessing HP+ features (if applicable).

🔧 Troubleshooting Tips

• If the app shows a blank screen, try running it as administrator or resetting it via: Settings > Apps > HP Smart > Advanced Options > Reset
• If Wi-Fi setup fails, you can also connect via USB and switch to wireless later.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat