office 9120e software

[rod1540]

when i go to scan its asking for a sign in and pass word.  How do i delete this

[Sneha_01]

HI @rod1540,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To remove the sign-in requirement for scanning on your HP OfficeJet 9120e, follow these steps:

Disable Sign-In for HP Smart

Open HP Smart App:

• Launch the HP Smart app on your computer or mobile device.

Access Settings:

• Click on the printer icon or select Settings (gear icon).

Account Settings:

• Look for any options related to your HP account or sign-in preferences.
• If you see an option for "Account Settings" or "Manage Printer," check if there's a way to disable the sign-in requirement.

Reset Network Settings

If the sign-in continues to be an issue, you can reset the printer’s network settings:

Control Panel on Printer:

• Go to the printer’s control panel.
• Navigate to Network Settings or Wireless Settings.

Reset Network Settings:

• Look for an option to reset network settings to default. This may remove any saved accounts or configurations.

Check Printer Firmware

Ensure your printer firmware is up to date:

1. Update Firmware:
   • In the HP Smart app, check for firmware updates and install them if available.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support