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Locked

‎01-23-2022 01:07 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

How do I reset the printer to factory settings? as it just states" this feature has been locked by  the person who set up the printer"

That person has left the company.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-23-2022 01:19 AM

HP Recommended

@GTOfan 

Hello,


The Control Panel of your printer is as follows:

 

You will need to follow the instructions below to solve this issue:

  1. On the front panel of the printer, click four times on the location of the back arrow  (the arrow being inactive).
  2. A hidden menu will appear, click Support menu.
  3. Scroll down to Reset Menu, and validate with OK.
  4. Scroll down to Semi-Full reset, and validate with OK.
  5. The printer will shut down, please restart it.
  6. Please reconfigure the printer.

 

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

14 people found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎01-23-2022 01:19 AM

HP Recommended

@GTOfan 

Hello,


The Control Panel of your printer is as follows:

 

You will need to follow the instructions below to solve this issue:

  1. On the front panel of the printer, click four times on the location of the back arrow  (the arrow being inactive).
  2. A hidden menu will appear, click Support menu.
  3. Scroll down to Reset Menu, and validate with OK.
  4. Scroll down to Semi-Full reset, and validate with OK.
  5. The printer will shut down, please restart it.
  6. Please reconfigure the printer.

 

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

14 people found this reply helpful
Was this reply helpful? Yes No

‎03-22-2022 08:46 AM

HP Recommended

you are the best!

1 person found this reply helpful
Was this reply helpful? Yes No
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