office jet pro 8020 will not install

[John-Crick-2025]

hp office jet pro 8020 will not install

[John-Crick-2025]

Not able to install hp office jet pro 8020

[BeemerBiker]

Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct (but read note below about Instant Ink).

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search unless it is an HP site or video.

You may need to reset your printer.

Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.

Click here for world-wide contact info

Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours. Do not call any phone numbers revealed in any video or site.

Microsoft's Copilot may have more recent videos.
Watch this video to see how to reset your printer: 8025.
The steps below are Wi-Fi only and do not perform a factory reset.
Microsoft's Copilot may provide alternate solutions.

80xx

1. From the printer control panel, touch Setup.
2. Touch Network Setup.
3. Touch Restore Network Settings.
4. Touch Yes

Wi-Fi connection

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. Note that if you signed up for instant ink or internet printing your printer must also be online through the router. Do not call any phone number revealed in any video or site.

This video shows how to connect to the router: 8025 8020 8028 8035 8010
Wi-Fi Direct can be used to avoid configuring the router. Watch this: 80xx
Wi-Fi Direct is explained on page 36 of the User Manual, this Wi-Fi setup avoids configuring the router.

Software

HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.

Full function printer drivers can be downloaded here: 802x 803x
You can find all of the software here. You should select the OS and then look for the phrase "Open All" and click that. 8025

Documents

All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.

All HP manuals are here: 8025

Support Videos - Parts - Disassembly

HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You may also find instructional disassembly videos from other users.

Parts, if any available, can be found here 8022. Use your serial number for more extensive information.
Disassembly is shown in this video: 8025
Printer problems could be cleared by one or more of these HP YouTube videos 80XX

Printer Reference

One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.

Specifications for your system: 8020 8023 8025 8030 8035 8010 Pro 8020 8028 8022

Pin is shown as item 5 right here

Let me know if a problem

[BeemerBiker]

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@John-Crick-2025 wrote:

Not able to install hp office jet pro 8020

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Did you get the 3 ink cartridges to work back in 1-18-2025?

Is the current problem due to the printer not connected to the network?

It it still the ink problem?

[Max3Aj]

Hi @John-Crick-2025,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Are you having trouble installing the HP OfficeJet Pro 8020 printer on a specific device (Windows, Mac, or mobile), or is it a general setup issue? Here are some steps to troubleshoot installation problems.

Ensure Proper Connections:

• If using USB, try a different port and cable.
• If using WiFi, make sure the printer and computer are on the same network.
• If using Ethernet, check the cable and router connection.

Download the Correct Software:

• Download the latest HP Smart app or Full Feature Software from HP’s website for your operating system.

Reset Printer Setup Mode (WiFi Only):

• Press and hold the WiFi and Cancel buttons together for 5 seconds to reset network settings.
• Run HP Smart on your device and follow the setup process.

Temporarily Disable Security Software:

• Some firewalls or antivirus programs can block printer installation.

Manually Add Printer (Windows):

• Open Control Panel > Devices and Printers > Add a Printer > Select your printer or add it via IP address.

Mac Installation Issues:

• Go to System Settings > Printers & Scanners > Add Printer
• If the printer is not detected, reset the printing system by right-clicking the printer list and selecting Reset Printing System.

Restart Devices:

• Restart both your printer and computer to refresh settings.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Max3Aj

HP Support