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‎01-12-2021 08:45 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

HP Office Jet Pro e all in one will not scan and  will install critical s

software/firmware.  When i install software the printer is described as SCAN ONLy ....Do Not Delete.  When i try to scan the message states printer in use

 

Category:
2 REPLIES 2

‎01-12-2021 08:48 PM

HP Recommended

I mis-typed.  Software will no install.6830 will not install 

Was this reply helpful? Yes No

‎01-17-2021 04:31 AM - edited ‎01-17-2021 04:32 AM

HP Recommended

@gwhs65, Welcome to the HP Support Community!

 

Is the printer wirelessly connected to the computer?

 

To resolve any driver related issues, run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

If the issue persists, proceed to the next step.

 

Use the HP Smart app to print and scan from your Win 10 PC(Wireless connectivity)

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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