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‎10-04-2026 10:11 AM

HP Recommended
Product: HP OfficeJet Pro 8125e All-in-One Printer

I bought this new printer 5 days ago for my HP Victus Laptop and still can't get it to connect or work on the system. It's become very very frustrating that plugging in a new HP Printer won't connect to an HP Laptop 

 

On opening Word the first time it's there, on closing word down and opening it again there's no printer installed. On opening Excel it's there all the time as it is on Power Point. On opening window settings the printer shows sometimes and sometimes not. It prints one page of anything but not word then it comes back as a default error. 

 

I could go on and on about other problems on the printer system but I can understand why you just can't plug an HP printer into an HP Victus Laptop and they struggle to speak with each other.

 

Apologies about the tone of this but can anyone point me in the direction of where I can get advice on how to install this printer.

 

Lastly on HP Smart and using Help and Support the blue rings just rotate for ever and it won't open.

 

Always had HP Printers but never had problems like this before.

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