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‎12-17-2022 03:36 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

Yesterday I  changed my Network Name and am trying to hook back up my printer.  All other devices have no issue except the printer.  I did the printer wizard and it found the network name, put in my password and then it tells me that It would not find the network.  I tried multiple times, unplugged the printer and just turned it on and off.  Today Windows 11 was installed on my computer.  I do not think it has anything to do with Windows 11 because last night I had Windows 10 and it would not connect.  Any ideas?

Category:
1 REPLY 1

‎12-18-2022 05:44 PM - edited ‎12-18-2022 06:30 PM

HP Recommended

Today I reset the printer to default setting and it still does not find the network.  I printed out the wireless network test results and it says

Attention: Your HP printer is unable to connect to your wireless router.  MAC address filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup.

Solution:  If MAC address filtering is enabled and you would like to keep it enabled, you must add the MAC address of your printer (available in this test report) to the list of permitted devices for your wireless router before continuing.

 

Any ideas?

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