officejet 9012e feature has been blocked by person who set up the printer. need hard reset

[Calacata]

officejet 9012e feature has been blocked by person who set up the printer. need hard reset

employee left the company and I'm the new one without any information

[A_Gayathri]

Hi @Calacata,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to perform a hard reset on the HP OfficeJet 9012e All-in-One Printer, follow these steps:
 

Turn Off the Printer:

• Press the power button to turn off the printer. If the printer is unresponsive, you may need to unplug it from the power source.

Unplug the Printer:

• Disconnect the power cord from the back of the printer and wait for at least 60 seconds.

Reconnect the Power:

• Plug the power cord back into the printer.

Turn On the Printer:

• Press the power button to turn the printer back on.

Perform a Factory Reset:

• On the printer’s control panel, touch the Setup icon (usually looks like a gear or wrench).
• Select Printer Maintenance or Tools.
• Select Restore Factory Defaults or Reset Settings.
• Confirm the reset when prompted.

Refer to this document: HP OfficeJet 9012e All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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